At Luminositi, we are committed to supporting our products long after the sale is made. We believe that our customers are our most valuable asset, and we want to hear from you.

• Luminositi offers e-mail technical support for all registered products.
  
  
• We also offer limited support for all of our evaluation products during the evaluation period. Due to the large amount of evaluation email requests we receive, it may take us a few days to respond. Help us assist you by looking through these supplemental pages first.

Product Assistance SoftCam WaveMux FloatIt MediaCortex How To F.A.Q. How To F.A.Q. How To F.A.Q. How To F.A.Q.

When contacting technical support, please provide the following information:

• Product name and product version (you can find this in the About area)
  
  
• Operating system information (for example, Windows 95 OSR2, DirectX support, etc.)
  
  
• Video Device information (for example, Connectix QuickCamVC on USB port)
  
  
• Audio Device information (for example, SoundBlaster 16)
  
  
• System resource information (RAM, free space on hard drive, display settings of 256 colors, 640x480 screen)
  
  
• If you encounter a problem, the steps or events immediately preceeding it
  
  
• Exact error message

So Technical Support can assist you more efficiently, please have the program in question open before calling.

There are many versions of conferencing products on the market today. Luminositi will attempt to assist you in making SoftCam work with your specific configuration, but we cannot guarantee resolution to problems which are outside of our control.

Technical Support Hours of Operation (PST)

Email: